Mobile Integrated Healthcare (MIH) is a program of the Oklahoma City Fire Department Operations Division that provides a compassionate and specialized response to 911 calls involving behavioral and mental health needs.

Mission

Mobile Integrated Healthcare’s mission is to provide specialized behavioral health and medical services as a supplemental diversion program for emergency response.

Our vision is to create a safe and thriving city in which every call for assistance leads to a service that best meets the person’s unique needs.

Purpose & Background

Staffed by a program manager, team lead clinicians, response navigators, paramedics and peer recovery support specialists, Mobile Integrated Healthcare bridges gaps in crisis care by connecting individuals to the support they need. MIH is built to provide compassionate, specialized and appropriate responses that prioritize safety, dignity and long-term well-being. 

Developed in collaboration with the OKC Public Safety Partnership* and the City’s Crisis Intervention Advisory Group, Mobile Integrated Healthcare expands two programs OKCFD put in place to serve residents – the Overdose Response Team formed in 2023, and the Community Advocacy Program formed in 2019. The City began staffing MIH in 2024, and now, the program currently operates from 7 a.m. to 11 p.m. seven days a week, with plans to extend operating hours in the future. 

*The Mobile Integrated Healthcare program originates from work that began in 2020 with the creation of the Law Enforcement Policy Task Force and the Community Policing Working Group. The result of the meaningful work and collaboration of these two groups was the Recommendation Report received by Council in March 2022. From that report, the Public Safety Partnership was formed to ensure a sustained focus on the implementation of those recommendations. The Public Safety Partnership continues to be a collaboration among community stakeholders, city council, OKCPD, OKCFD and residents to advance public safety for the Oklahoma City community.

Programs

Mobile Integrated Healthcare consists of four programs serving distinct crisis and alternative response functions:

Crisis Call Diversion (CCD)
The Crisis Call Diversion team is embedded in the 911 Communications Center to assess mental health calls, help stabilize callers over the phone and connect them with resources. When needed, they dispatch out an MIH team. 

Crisis Response Team (CRT)
The Crisis Response Team responds to mental health emergency calls to 911 where the individual is displaying symptoms that may be a risk to self or others. They work to safely de-escalate situations and stabilize the individual in place. This team is often dispatched with Crisis Intervention Team (CIT)-trained law enforcement officers.

Alternative Response Team (ART)
The Alternative Response Team responds to less severe behavioral and mental health needs and serves as an overdose response team. They provide treatment, support recovery and follow-up connection to help people on the path to recovery.

Community Advocacy Program (CAP)
The Community Advocacy Program supports frequent 911 callers with non-emergent issues like housing, food or mobility needs. The team builds relationships and connects them to services that improve their quality of life and reduce their need for emergency help. 

Oklahoma City Crisis Call Triage